FAQ
Questions owners and developers ask
Guests: booking questions are answered on the platform where you booked.
How does AI help find me guests?+
AI helps us find travelers from China, Japan, Korea and South East Asia who suit a home like yours, and we reach them on the apps they already use, such as WeChat, Xiaohongshu, KakaoTalk and LINE. Your listing stays on Airbnb, Booking.com and Trip.com so they can book. People handle every guest issue, complaint and inspection.
Who is short-term rental right for?+
Three kinds of owner: those selling within about 6–18 months, and developers with unsold or handed-over stock, who need the home empty for a sale; owners who use the home themselves part of the year; and owners of top-tier homes that can plausibly earn about 2× their daily lease value a night. For most other homes a 12-month lease nets more, and we’ll tell you so.
Will short-term renting earn more than a long-term lease?+
Usually not, and we’ll say so. On this page, the Dubai Hills villa nets about AED 128,810 a year on short-term rentals against about AED 218,800 on a 12-month lease. For income alone, we take on a home only if comparable listings can plausibly earn about 2× its daily lease value a night, which few homes do. Short-term rentals suit owners who are selling, use the home part of the year, or own one of those top-tier homes.
I plan to sell. Why not lease it in the meantime?+
In Dubai, a landlord who wants a tenant to leave in order to sell must give at least 12 months’ notice of the reason, through a notary public or by registered post, and the eviction can only take effect once the lease has ended (Law No. 33 of 2008, Article 25(2)). This is general information, not legal advice. With short-term rentals the home is empty between stays and ready for viewings, and you can leave with 30 days’ notice when it sells. Expect some income while you wait, usually less than a full year’s rent.
Is short-term renting legal in Dubai?+
Yes, if it's licensed. In Dubai, holiday homes are regulated by the Department of Economy and Tourism (DET). Every home we list needs its own DET holiday-home permit, linked to the owner's management authorisation, along with an approved smart lock and guest insurance. We prepare the application and documents with you. The DET permit fee is paid by the owner: AED 370 for a studio or 1-bedroom plus AED 300 per additional bedroom, capped at AED 1,270. DET has waived permit and registration fees from 1 May 2026 to 30 April 2027. Some buildings and communities need a NOC, and some sale agreements restrict holiday-home use, so we check this before anything else.
I live outside the UAE. Can you run my home without me visiting?+
Yes. That's who we're built for. We handle guests, cleaning, maintenance and inspections locally, and we'll tell you which documents we need and how to sign them for the permit and management authorisation. You can message us on WhatsApp at any time.
Can I be paid in Hong Kong, or in USD?+
Yes. Your payout goes by bank transfer to the account you nominate, in Hong Kong, the UAE or anywhere else. You choose the currency: USD, AED, HKD or another major currency you prefer. Conversion uses the transfer provider's rate on the day, and any bank or transfer fees are shown on your monthly statement.
We're a developer. Can we rent out unsold units and still sell them?+
Yes. Short stays don't tie a unit up the way an annual tenancy can. When a unit sells, you can take it out with 30 days' notice. We stop taking new bookings for it straight away and honour stays that are already confirmed. Between guests, units are cleaned and inspected so they're ready for viewings, which can be scheduled into gaps in the calendar. Each unit needs its own DET holiday-home permit, and we prepare the applications with you.
Will you take on any unit?+
Only units that pass our guest-ready inspection. Before a unit goes live we inspect its furnishing, appliances, AC, Wi-Fi, safety equipment and cleanliness, and we give you a list of anything that needs fixing first. That protects the reviews and the bookings for every unit we manage, yours included.
Do you take on multiple units at once?+
Yes. We onboard portfolios as a single project: one agreement covering all the units, permits and set-up done in batches, and a consolidated monthly statement with a breakdown for each unit. Tell us how many units you have and where they are, and we'll suggest a phased plan.
What if my unit doesn't get booked?+
Then you pay us nothing. Listing is free if your unit isn't rented: no bookings, no fee. Our fee is only a share of booking revenue, so a month with no bookings costs you nothing in management fees. Pass-through costs such as cleaning, laundry and consumables only apply when guests stay. The usual costs of owning the unit, such as service charges, utilities, insurance and repairs (and the DET permit fee once the current waiver ends), stay with you whether or not it's booked.
Who pays for cleaning?+
Guests pay a cleaning fee with every booking. It goes to our cleaning partners at cost and is not part of our fee base, so we never take a percentage of it. If a clean costs more than the guest paid, the top-up, along with consumables and linen replacement, is shown at cost on your monthly statement.
How exactly is your fee calculated?+
Our fee is a percentage of your booking revenue after the platform’s commission (for example Airbnb’s 15.5% host fee). Guest cleaning fees are not included. For example: AED 10,000 booked, the platform takes AED 1,550 (15.5%), and our 20% applies to the remaining AED 8,450, which is AED 1,690. For a villa at 22%, it’s AED 1,859. Cleaning fees go to cleaning and aren’t included. There are no set-up fees.
Who pays the Tourism Dirham?+
The guest. Dubai’s Tourism Dirham is a per-night charge on each stay. We collect it and file it with DET for you. It isn’t owner income, and it isn’t part of our fee base.
How long is the contract?+
There's no lock-in and no onboarding fee. You can end the agreement with 60 days' notice, or 30 days if the unit is sold. We honour bookings already confirmed within the notice period, or agree with you how to handle them.
When and how do I get paid?+
You get a statement every month listing each booking, the gross revenue, platform fees, cleaning at cost, our fee and any expenses, followed by your payout to your nominated bank account.
What does the performance clause mean?+
Before launch we agree a 12-month revenue forecast for your home. If revenue over the previous six months is more than 15% below that forecast, our fee drops by 5 percentage points for that period. If revenue beats the forecast, our fee stays the same: there is no bonus or extra charge. Our income depends on how well your home performs.
What do I need to provide?+
Furnished units, or a plan to furnish them, plus the title deed or proof of ownership (for developers, the relevant ownership or completion documents), ID or company documents, and any building or community approvals. We'll take care of the rest of the set-up with you.
